Shipping and Returns
This Shipping and Returns document applies to every order for women's shoes placed through dwcrpboots.com and processed by Mei Mei Limited. Reading this document before placing an order confirms that the customer accepts the shipping, return, and refund conditions stated below.
Order Processing
Every order is reviewed, verified, and prepared for dispatch after payment is authorized and confirmed. Orders placed on weekends or public holidays are processed on the next business day. Mei Mei Limited does not dispatch parcels on public holidays. When payment authorization fails or delivery details are incomplete, the order is held until the customer resolves the issue with the issuing bank or supplies corrected details.
Delivery Timelines
Delivery timelines depend on the destination country, the carrier assigned, and the shipping service selected at checkout. The expected transit window for each service is displayed on the checkout page before payment is submitted. Transit time begins on the date the parcel is handed to the carrier, not on the date the order is placed. Delays caused by customs clearance, weather, carrier backlogs, or incorrect addresses fall outside the control of Mei Mei Limited.
Shipping Charges
Shipping charges are calculated at checkout based on the destination and the selected service. Customs duties, import taxes, and clearance fees imposed by the destination country are the sole responsibility of the customer. Mei Mei Limited does not reimburse these charges under any circumstance.
Order Tracking
A tracking number is issued once the parcel leaves the warehouse. The tracking number is sent to the email address provided at checkout, and tracking status is available through the carrier portal. Customers must monitor tracking status and contact the carrier directly for delivery updates.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted to Mei Mei Limited within exactly 7 days of receipt of the parcel. Claims submitted after the 7-day period cannot be accepted, and the customer bears full responsibility for the condition of the goods after that period. A claim must contain the order number, clear photographs of the damage or defect, and a written description of the issue. Mei Mei Limited reviews each claim and determines whether a replacement, repair, or refund applies.
14-Day No-Reason Return Policy
Customers may return eligible items within 14 days of receipt without stating a reason. The 14-day period begins on the date the carrier records delivery. Returns submitted after the 14-day period are not accepted.
Return Eligibility Conditions
Returned items must be unused, unworn, and in their original packaging with all original tags, labels, and shoe boxes intact. Items showing signs of wear, scuffing, odour, or alteration are not accepted. Items returned without their original packaging are not accepted. Mei Mei Limited inspects every returned item, and the inspection result determines whether the refund is approved.
Return Shipping Costs
The buyer completely bears the cost of return shipping. Mei Mei Limited does not issue prepaid return labels and does not reimburse postage, courier fees, customs charges, or insurance costs paid by the customer. The customer remains responsible for the parcel until it is recorded as delivered to the return address.
Return Shipping Details
The recipient must be Mei Mei Limited, the contact phone is +852 6466 9952, and the specific return address is 10/F, K. Wah Centre, 191 Java Road, North Point. Parcels sent to any other address are refused and returned to the sender at the sender's expense. The customer must ensure the parcel is correctly addressed and that the contact phone number appears on the shipping label.
Return Process
Step 1: Submit a return request to [email protected] within 14 days of receipt, stating the order number and the item to be returned.
Step 2: Wait for written return authorization from Mei Mei Limited. Dispatching a parcel before authorization is issued may result in its refusal.
Step 3: Pack the item in its original packaging with all tags, labels, and shoe boxes enclosed.
Step 4: Write the order number and the authorization reference on the outer parcel.
Step 5: Ship the parcel to the return address confirmed in the authorization message.
Step 6: Send the tracking number and carrier receipt to [email protected] immediately after dispatch.
Step 7: Wait for the written inspection outcome. The inspection outcome determines whether the refund proceeds.
Refund Processing
Refunds are issued to the original payment method after the returned item passes inspection. The refund arrival time is at least 14 days from the date the return is approved. Processing time varies by payment provider and issuing bank, and Mei Mei Limited cannot shorten that period. Refunds cover the price paid for the returned item. Original shipping charges are not refunded.
PayPal Refunds
PayPal refunds take at least 14 days to appear on the customer account. Local laws in some regions require up to 30 days for PayPal refunds to be completed. Customers who paid with PayPal must allow up to 30 days where regional law imposes that requirement. Mei Mei Limited initiates the refund within the required period, and the remaining wait is determined by PayPal and the applicable regional regulation.
Order Cancellations
Orders may be cancelled before dispatch by contacting [email protected]. Orders already handed to the carrier cannot be cancelled and must follow the return process described in this document.
Contact Information
Questions about shipping, returns, or refunds must be directed to [email protected] or +852 6466 9952. Written correspondence may be sent to 10/F, K. Wah Centre, 191 Java Road, North Point.